The global insurance industry is experiencing a profound structural shift. Traditionally defined by paper-heavy workflows, legacy core systems, and slow product innovation cycles, insurers are now operating in a market shaped by digital-native customers, data-driven risk models, and rapidly evolving regulatory expectations. Policyholders increasingly expect the same seamless digital experiences from their insurers that they receive from leading e-commerce or fintech platforms—instant onboarding, transparent pricing, real-time claims updates, and hyper-personalized products.
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