Friday, May 31, 2019

How Robo-Advisor Revolution Improves Customer Service in the Banking Sector


Robo-Advisor is a technology that many people associate with the financial industry. In the year 2018, ten years since its invention, several financial institutions around the World adopted it. Leading wealth management companies are now using it. In this article, we want to highlight how Robo-Advisors can be useful in the banking sector in enhancing customer service.

The question that may linger in one’s mind is what would be its offerings in the banking sector. Before we plunge into that, let’s understand the concrete definition of the Robo-Advisor.  Robo means automation that uses a mathematical algorithm to provide investment decision. Thus, it lacks human intervention. Advisor means wealth management services.

Therefore, Robo-Advisor in simple terms means an online portfolio management solution. It continues to gain popularity in the financial advisory market owing to improved results. For instance, it translates clients’ inputs into investment logic like proposing the right investment opportunities. Such glories continue to make Robo-Advisor technology elicit importance in the banking industry. Here are the major benefits of integrating traditional banking with Robo-Advisor.