A contact center is a hub where businesses handle all consumer contacts across several channels. Their main goal is to provide efficient and effective technical support, customer care, and sales assistance to customers. Contact center operations usually comprise one or more call centers, including emails, webchats, and social media engagements. Contact centers are also frequently integrated with Customer Relationship Management (CRM) methods.
To Read more “A Comprehensive Route-map to Modernize Contact Center Technologies”
Mphasis (BSE: 526299; NSE: MPHASIS), an information technology (IT) solutions provider specializing in cloud and cognitive services.
Mphasis’ purpose is to be the “Driver in Driverless Car” for Global Enterprises by applying next-generation design, architecture, and engineering services, to deliver scalable and sustainable software and technology solutions. Customer centricity is foundational to Mphasis, and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization, combined with an integrated sustainability and purpose-led approach across its operations and solutions are key to building strong relationships with marquee clients.
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